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Exam 13: Leadership: Power and Negotiation

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Question 61

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Organizational factors that are the most likely to increase political activity are those that raise the level of uncertainty in the environment.

A) True
B) False

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Question 62

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It is possible to exert influence in all directions: upward, downward, and lateral.

A) True
B) False

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Question 63

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For a leader, compliance is the best response to influence tactics, because it results in employees putting forth the greatest level of effort in accomplishing what they are asked to do.

Apprising requires that the requestor has something of value to offer.

Define power.Compare and contrast organizational powers and personal powers.

Gregory is a manager in an insurance company and heads a team of 30 agents.In order to meet the company's target, every agent needs to increase his or her target for the month by 15 percent.Gregory promises his agents a bonus if the company's target is met.Which influence tactic is Gregory using?

As a conflict resolution style, accommodating occurs when one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down.

The absolute power of the "influencer" and "influencee" is as important as the disparity between them.

"Providing evidence that a proposal will be successful" is a suggested guideline for using _____ power.

Which style of conflict resolution is considered a win-win approach?

An accommodating conflict resolution style should be used:

"Avoid promising more than you can deliver" is a suggested guideline for using _____ power.

The three types of organizational power, that is, legitimate, reward, and coercive, are derived primarily from a person's position within the organization.

Scenario: Palliative Care Home Ben, Andy, and Carl are employees at Palliative Care Home (PCH) .They report to Lisa who is the department manager.Lisa has a tremendous amount of freedom to make decisions on how she manages her employees.She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award.In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH.He admires Carl and has learned several things about the job by just observing him.Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award.Carl commands _____ power.

Rebecca is the head of the primary department at La Perouse High School.She believes that children will absorb and retain more information if they are taken on educational tours and field trips.But the school's rules and policies do not encourage such activities and Rebecca feels her endeavor to improve the children's education is being stifled.This low degree of _____ is reducing Rebecca's ability to influence others.

Distinguish between the accommodating and compromising styles of conflict resolution.

Social astuteness refers to an adeptness at identifying and developing diverse contacts.

Bill Gates commands the respect and admiration of people around the world for his achievements in information technology as well as for his philanthropy.Many people who admire him try to emulate his actions.He clearly wields _____ power.

Legitimate power gives a person the right to ask employees to do something outside the scope of their jobs or roles within the organization.

Leah wants to upgrade her skills and approaches Timothy, the HR manager, to try and convince him to send her for the Advanced Negotiation and Portfolio Management Training programme.Timothy has which of the following powers?